Beyond standard criminal record and credit checks, as well as verifying the factual accuracy of an applicant’s employment history claims, one of the biggest challenges facing HR managers is matching a job opening with the right combination of skills, experience, and personality. While resumes, testing, and a thorough job interview can be used to gauge many of a candidate’s traits and skill sets, other factors, such as adaptability to the work environment, diligence, communication skills, team work, problem solving, and resiliency in the face of a challenge can remain unmeasured. For many positions, the applicant’s character is as important as skill set and work experience.
Reference interviews with a candidate’s past supervisors and co-workers go beyond first impressions to gauge the opinions of key figures from their employment history. A potential employee’s adaptability to your company’s corporate culture can be better understood through thorough interviews with a broad range of past professional relationships.
BackCheck offers three standard reference interviews: Basic, Standard and Investigative, each with varying degrees of inquiry. Furthermore, through flexible online ordering options with eConsent, each referee can choose to reply online or by phone, leading to greater completion rates and quicker turnaround times. Technological and procedural safeguards cross-reference a referee's information with other screening results and trigger an employment verification if discrepancies are detected. An employment verification can gauge the accuracy of factual information such as dates of employment and reason for leaving and subsequently provide insight into the validity of a referee's statements.
BackCheck is also able to accommodate requests for customized question sets if deemed necessary by the client and has developed dozens of position-specific interview templates, including specialized Nursing and Patient Care templates and detailed executive level interviews.
